Customer Support Engineer I H/F
Emploi Autres services aux entreprises
Bernin, 38, Isère, Auvergne-Rhône-Alpes
L'entreprise ACE recrute pour un de ses clients industriels Vos missions Main Responsibilities : - Assist/participate in technical problem solving on site at EMEA VSS Semiconductor and PV customers as well as research institutes. - Data collection on customer tools and assist in subsequent analysis of the gathered data and presentation of findings during quarterly business reviews (QBR) in customer meetings. - Contribute to presentation and implementation of suggested and possible corrective or preventive measures for performance improvement including assembly / disassembly of the components, failure analysis and fault rectification on the Systems as well as the Leak Check of the system. - Installation of System upgrades of the Cryogenic and the measurement controls (hardware and Software) as well as other equipment used in the chamber solutions Division. - Periodic on-call 24/7 telephone response for technical and logistics customer enquiries via the GUTS hotline for CTI products only. - Assist in customer acquisition and participation in after sales and new sales and support of the key account managers. - Assist and participate in project work to aid continuous quality[...]
